Make sure you know about Consumer Protection (Distance Selling) and Consumer Rights because Dell are breaking them. Office of Fair Trading has found Dell to be guilty of breaking Consumer Law. if you have a problem, write to them and Consumer Direct, BBC Watchdog and your local Trading Standards.
Dell like to call all the time because that way you wont have any evidence. My advice is when they call ask them to email you and also record the telephone conversation. This cannot be used in a court but it can be used for your reference later stage. Write to the head office recorded delivery giving 14 days to respond.
Dell will delete this post as well.
When i wanted to speak to a manager they keep transfering the phone to different department.
When you ask for Head Office contact details, they will ingore you or put the phone down
They will lie to you and make you pay if you do not know your consumer rights
They lied to my GF saying her laptop do not come with the software to create a recovery disc & she need to pay for it. They sold her a used laptop as a brand new. That is why the software is not there. Once you create a recovery disc, the software get deleted from the laptop and even formatting the laptop wont bring it back. Hence they sold her a used laptop and called her 8 times in one day to make her keep the latop and when she refused they try to make her pay the pick up cost. Under Consumer Protection she has 7 days to return it free of charge. Even the complaint department lied to her saying this model does not come with the software. I went to PC WORLD and TECHGUYS and they said Dell is lying.
I have writen to Office of Faire Trading, Consumer Direct, Trading Standards, etc. They gave us the Head Office address as Dell refuse to do they. If Dell do not respond to our letter, they will take over and sort it out for us. This is half the story as her old Dell laptop has problem and they try to steal her refund money off her.
Dell laptop is known to have a problem of over heating, which mean in time it will break apart. When you hear your fan working hard, you know you have problem. I got a Toshiba and its over 3 years old and the fan is still quiter than a brand new Dell laptop.
Pass the details to everyone as Dell will delete my post again. Thanks
Useful information:
Michael S Dell (CEO): michael@dell.com
michael_dell@dell.com
board_of_directors@dell.com
UK president: David Marmonti
UK general manager: Josh Claman
UK VP & manager: Aongus Hegarty
UK switchboard num: 01344 860 456
Dell
Dell House
The Boulevard
Cain Road, Bracknell
Berkshire
RG12 1LF
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