The brand has always claimed to offer the most affordable prices and the most reliable international shipping service. This German shipment firm is known to have strong offshore ties.
It is the only shipping service that can possibly and actually deliver to many obscure locations worldwide. Different reviews also rave about the company’s detailed tracking system so packages can be monitored immediately after deployment.
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Damaged goods......no response from DHL. CLAIM WAS MADE WITHIN TIME DEADLINE STIPULATED BY DHL. They Don't give a Damn.
DHL attempted to deliver on Monday 24th (no one in Mon-Fri 9-5pm as we are earning money to spend at Amazon)- so I arranged redelivery at alternative address over the Internet.
The parcel then sat at the distribution centre for two days (not sure why, neither were DHL).
Wed 26th evening I rang the call centre to see what was happening & rearrange delivery to alternative address.
Attempted delivery at original address on Thurs 27th, despite requesting delivery to alternative address on the Internet & call centre.
Phoned call centre Thurs 27th to rearrange delivery to alternative address for third time!
Attempted delivery at original address on Fri 28th for second time since requesting delivery to alternative address.
So that's three attempted deliveries, two after I've requested delivery to alternative address, three phone calls & one Internet redelivery attempts.
DHL now can only redeliver again to alternative address on Monday, but someone has now waited in at alternative address everyday this week!
I don't even trust them to redeliver to alternative address Mon to be honest.
stuck in ?Bahrain for more than 24 hours ?????
can u plz help
I send an a emergency document for visa purpose but your
Delievery men does not go to my home and make a remarks
That the premises was close but all r at home and waiting
For the document first time service was good now when I send at
Second time they do not delievery so therefore I have a too much
Delay service not good by the delievery men take action that my
Wife gain the letter quickly the letter
My WAY BILL no is 3177322536
I flew with an airline and when I arrived at my destination, my suitcase was missing .
This was no fault of the airline, which is why I haven't mentioned the name, but the fault of the airport that
I departed from .
I was told, at my destination, that my bag would be with me "on Tuesday" (I landed on a Sunday).
I still don't have it... And its been 8 days!
DHL have (and i quote the call center operator now) "forgotten to deliver" my bag.
I don't even know how this is possible !!!
Vert angry, currently trying to survive without simple everyday things.. They are all in my bag
they had better get it to me soon, my patience is at an end
that you DHL for letting me and my kids down again BAAAAAAAHUMBUG ....
This company needs to select its foreign partners better. Never use them to ship to Peru - Posted 14.09.2012Living in Peru, I'm used to inefficiency and bureaucracy. However, our experience so far with the customs service for parcels delivery is that you go to their office, they look at the contents of your parcel and if its at all reasonable, you pay no duty and pay something like 30p in storage charges and you walk off with your parcel in about 20 minutes.
Not so if you try to get something to you fast with DHL. There they have a system where a little (in fact not-so-little) mafia between the office personnel and the DHL customs personnel have set up a racket that ensures that they take as long as possible (read days and days) to get your parcel out and then they charge you the earth for storage charges. We met a woman who had been trying to get her headphones out of their deposit since June (now early September).
Unless you go to get your parcel out of customs yourself - you'll never get it (they just put the parcels where there is no one to get them out to the bottom of the pile. Even if you are there yourself, the DHL customs facility works 2 hours per day from 9-10AM and then from 2-3PM. On top of that, you have to do three different operations to get your parcel out - the first - putting yourself on the list, the second, having your parcel revised and then you have to go several blocks across one of the most dangerous areas of Lima's port to pay your money - before lining up again to get your parcel released. So far we've been in the process for 3 days (since we released the parcel from DHL doing their own customs release (it had become obvious that it was never going to get to us that way).
I expect this in Africa - and in some of the other Latin American countries - but it doesn't have to be this way in Peru - all it would take is for DHL to select responsible contractors to run their franchise here - not the low lifes they have here.
If you ever have a parcel to send to Peru - you'll be way way faster, and way way cheaper to use the regular postal service.
My real rating is zero and zero but it won't let me submit without ticking something.
I have a complain about a DHL office at Savanna la mar, Westmoreland Jamaica. First to begin with the clerk was not knowledge of capacity in which she works. After waiting in line for about half hour because was dealing with Western union customers, when it was my turn I asked her she accepted credit card she told me yes. I then handed her my credit card along with my identification card she ran my credit card, which was approved. I then waited for another 10 minutes. When she told me that accept credit card for payment. I then asked her if she accept debit card, she told me yes, I handed her my card and she took same and ran it, she then as asked me to enter my pin which I did I looked at the machine and I saw approved only to be told minutes she converse with some that they don't accept debit card. I was then inconvenient, I that I had was to go and find a atm machine. I am really dissatisfied with the level of service offered by your company. Its first time using your service and I will never use it again, recommended anyone to your company and wife who is a good customer of yours will desist from using your company. Its really a poor representation of your company. Your competitors are more expensive but the truth is I get far better service.
NB the surname was Chin
I paid nerli 76pounds for the pakaging! And when it reaches it destination they have to pay for collection wtf is that all about! Stupid or what!
EXPRESS DELIVERY MY FOOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would like to bring your attention withe service of DHL and I regret to inform you that I am totally disappointed with DHL service speed and safe delivery regard to my package send on 19th of Dec 2011.
From 23rd Dec. onwards I have called DHL office many times to get an update about my shipment and yet, up to date I have no idea what happened to my package.
From 23rd Dec. the DHL call center assistants who attended my phone calls replied me with that my package is in Bahrain and it is being delayed to enter KSA due to huge amount of parcels and limited capacity of scanning at the Saudi border. They advice me to be patient for a couple days since it will take some times.
I waited and when I phoned again, I was told that the same thing. When I requested to talk to a manager, I was never put through and was told that they will ask him to call me back!
On 27th Dec. evening a call center assistant informed me that since the shipment is delayed that much, he is going to open a trace file for my package and he is going to forward it to his supervisors. He informed that a tracing agent will call me on Thursday morning regarding my issue.
I waited long time for that call but nobody called me. On Thursday afternoon I called DHL and they informed that my case is handled by a tracing agent and he has already gone on day off. I was surprised and disappointed that he or anyone else did not even make an effort to call me to update me with what is happening to my shipment. I try to call in the following days and the answer was very much negative and all of the call center assistants advice me to contact the agent on a working day.
When I called in a working day, he was not reachable at all, and the answer I received was “He is busy with another client, and he will call you back as soon as possible”.
So I am still waiting for his call!
Last Sunday (1st of Jan. 2012) when I visit DHL office One more officer introduced himself saying he is handling my case and he told me that they did a search in Bahrain where my package was last found according to tracking history and the results were negative and asked me to give 48hours time to locate the package. On 2nd Jan, I received a massage from DHL on my mobile saying “Customs status updated – Dhahran, Saudi Arabia”
I called again today, but I was told that a new person is handling my issue and luckily he answered my call but asked me to wait for another 48 hours.
Later when I asked him what the message I received means he replied that he does not know anything about the massage. Of course I did not like the answer nor to wait for another 48 hours and expressed that to him. He simply and very unprofessionally and in a threatening tone said: “Look Sir, you have to be patient otherwise I will declare your package as lost and we will compensate you with 100 USD regardless of the value of your package”
I do not think DHL want this to be the image and the message it conveys to its customers, nor accepts that this is the service it will provide in exchange the decent fee.
I have waited long and I have the right to be upset especially when I do not know yet whether or not I will receive it.
Looking forward to hear from DHL
Time: 01.00; Date: 12/11/11, Place: M1 northbound in the 50mph zone
DHL lorry right up behind me flashing. I was doing 50mph (the speed limit). He overtook on the inside then wound his window down and made offensive gesticulations (simulating masturbation). He needs to be at least suspended and shold probably be sacked. Appaling behaviour