The brand has always claimed to offer the most affordable prices and the most reliable international shipping service. This German shipment firm is known to have strong offshore ties.
It is the only shipping service that can possibly and actually deliver to many obscure locations worldwide. Different reviews also rave about the company’s detailed tracking system so packages can be monitored immediately after deployment.
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Plenty of promises, but no delivery! Chasing a parcel for six weeks going from D to P, but the tracking system first is not attended for five weeks, then it is "maintained" by loading contradicting messages, which bare any meaning!
Customer service has been erased from DHL mission statement!
Air Bill number: 7367122394
Im extremely upset about the Rude customer dhl people in Namibia. My PARCEL IS still been held at customs and its over three weeks now and its constant lying about the release about the parcel.
The package was a gift for my brother child that is dying for cancer. Just imagine if this would have happened to you. My Heart is broken.
I sent a small package to my son yesterday, from Dubai - tracking number 1784628451 Who messaged me later that evening to say he had received a message to say he would have to pay £17 Vat. this was not explained to me at the time of sending, otherwise I wouldn't have sent it due to my husband going to see him 2 days after he will receive the package. I purchased all the enclosed gifts, while in the UK recently so have paid VAT and now being charged again and I live in Dubai. On receipt of purchase, the packages will prove this to be the case! With cost of sending and now paying tax again, it is costing as much as this goods - not impressed!
I would like to claim the amount of £62.98 back, as my delivery no 9890111475 wasn`t delivered within 24 hours as I urgently needed and paid for. This happened this month and was my first experience with DHL.We called DHL in UK and were, surprisingly charged for the call. The amount was cca £15. Call to DHL in Slovakia cost us cca $5. The person (male, unfortunately didn`t catch the name) in DHL in SK wasn`t helpful at all.
As you can see, the whole experience cost me £82.98, waste of time and lots of stress as these were legal documents and had to be delivered to a specific deadline.
Thanks for resolving my complaint.
Please don`t hesitate to contact me on my mobile
At the moment I'm at DHL office Luqa Malta, and I can't believe what I'm seeing and hearing. I've been here for the last hour waiting for a document saying that I'm returning a package which yesterday I had to accept and sign cause the courier didn't want to take back. A package that I didn't want (wanted to refuse). He told that I had to come here at your office to refuse the package. Here the lady behind the desk first told me that I have to pay €48 to refuse the package after that I explained and showed the email from Sports Direct that they sent me the wrong item and that I had to refuse the package on delivery and they (Sports Direct) will refund me. She told that, that was the only way. After I call the Government Customer Authority and they told me that I have all the rights to refuse a package, she took the package and just left me here waiting for a document, showing my package return.
PS. More than 10 customers came in and she haven't tried to at least help one customer with a positive attitude.
For sure I will complain with Sports Direct for putt their great company and their great service in your hands.
PS. Im still here waiting for this document.
I had an invoice from DHL wanting payment for a package delivered in September, only problem was it the invoice came in December (4 Months after delivery). It also had me having an account I did not have or wanted as I pay any outstanding duty online and collect from the depot.
it is hard to speak to a non European call desk, Stating no duty as asked for delivery. when looking at the payment screen the waybill and account did not show as wanting payment.
A parcel was sent DHL from the UK to India 2 weeks ago and it has not arrived in Puttiparthy. We were in contact with DHL staff in Bangalore but they decided they would send the parcel from Bangalore to Hydrahbad instead of sending it to Puttiparthy. It is 2 hours travel from Puttiparthy to Bangalore but Puttiparthy to Hydrahbad is 12 hours, stay overnight in a hotel and then 12 hours back.
I have had enough of this with all the telephone calls.
The DHL number 3180576243. i was waiting for an item on order and ran out of time so Brian Ryder sent the parcel for me to Mr. N. Ahmad the local taxi office I use.
WHEN AM I GOING TO GET MY PARCEL> MY HOLIDAY HAS BEEN RUINED AND I AM RUNNING OUT OF TIME.
Damaged goods......no response from DHL. CLAIM WAS MADE WITHIN TIME DEADLINE STIPULATED BY DHL. They Don't give a Damn.
DHL attempted to deliver on Monday 24th (no one in Mon-Fri 9-5pm as we are earning money to spend at Amazon)- so I arranged redelivery at alternative address over the Internet.
The parcel then sat at the distribution centre for two days (not sure why, neither were DHL).
Wed 26th evening I rang the call centre to see what was happening & rearrange delivery to alternative address.
Attempted delivery at original address on Thurs 27th, despite requesting delivery to alternative address on the Internet & call centre.
Phoned call centre Thurs 27th to rearrange delivery to alternative address for third time!
Attempted delivery at original address on Fri 28th for second time since requesting delivery to alternative address.
So that's three attempted deliveries, two after I've requested delivery to alternative address, three phone calls & one Internet redelivery attempts.
DHL now can only redeliver again to alternative address on Monday, but someone has now waited in at alternative address everyday this week!
I don't even trust them to redeliver to alternative address Mon to be honest.
stuck in ?Bahrain for more than 24 hours ?????
can u plz help
I send an a emergency document for visa purpose but your
Delievery men does not go to my home and make a remarks
That the premises was close but all r at home and waiting
For the document first time service was good now when I send at
Second time they do not delievery so therefore I have a too much
Delay service not good by the delievery men take action that my
Wife gain the letter quickly the letter
My WAY BILL no is 3177322536
I flew with an airline and when I arrived at my destination, my suitcase was missing .
This was no fault of the airline, which is why I haven't mentioned the name, but the fault of the airport that
I departed from .
I was told, at my destination, that my bag would be with me "on Tuesday" (I landed on a Sunday).
I still don't have it... And its been 8 days!
DHL have (and i quote the call center operator now) "forgotten to deliver" my bag.
I don't even know how this is possible !!!
Vert angry, currently trying to survive without simple everyday things.. They are all in my bag
they had better get it to me soon, my patience is at an end