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At Easter I travelled with Rynair to Lanzarote from Prestwick. My flight was due back on the Thursday the 1st day uk airspace was shut down. I was advised to go to the airport anhow and see what was happening. I went to the Ryanair desk at Lanzarote Airport and rebooked me onto the next flight available to Scotland which was the following Thursday. Ryanair offered NO accomadation or food at all. I booked into appartment for one week payed out of my own pocket at the time . By the Tues night the Ryanair website said that the Thurs flight was cancelled due to emergency flights to Madrid so I went 1st thing in the morning to Lanzarote Airport to see if I could get booked onto one of the Madrid flights not knowing where I would go from there at the time. The Ryanair office at the airport said if we didn't accept the Madrid flights we maybe stranded for weeks as no flights available to the UK. I managed to get on an early afternoon flight to Madrid. It was funny how the woman behind me in the que went back to the Ryanair desk and managed to get a ticket for the Mon flight to Prestwick. They were at it! Anyway, I got onto the Ryanair flight to Madrid and booked into a hotel for 2 nights and managed to get on a BA flight to Glasgow which I ended up booking at a travel agent.

Today Ryanair got back to me (15/7/10) to say they were paying for my food and accomodation for Lanzarote + taxes to airport only and not the Madrid part of my Journey in order to get back to the UK even after advising us to goto Madrid. The letter said they were not liable for any expenses incurred after the period of delay and any such expenses, not covered by EU261, should be claimed directly from your travel insurance. HOW RESPONSIBLE WAS THAT OF RYANAIR TO TAKE US TO MADRID AND BASICALLY KICK US OUT THERE AND TELL US WE ARE NOT PAYING TO TAKE YOU HOME AND ARE STILL MAKING A KILLING FROM PROFITS!! I WILL NEVER FLY WITH RYANAIR AGAIN AND ANYONE WHO DOES MUST BE MAD AFTER READING THIS.